Pangolin Pest Service ("we," "us," or "our") is an owner-operated pest control business serving Walton County and the 30A corridor in Northwest Florida. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
We collect information you give us directly when you request a quote, book a service, or contact us. Depending on how you reach out, this may include:
- Your name
- Phone number and email address
- Your service address or ZIP code
- Details about the pest issue you're describing (for example, what you're seeing and where)
We collect this information through our website, through contact and lead forms (including forms hosted on Facebook and Instagram), and directly when you call, text, or email us.
How we use your information
We use the information you provide to:
- Respond to your quote request or inquiry
- Schedule, provide, and follow up on pest control service
- Confirm your service area and give you accurate pricing
- Send service reminders and communicate about your account
- Keep records required to operate a licensed pest control business in Florida
How we share your information
We do not sell your personal information. We share it only with service providers that help us operate, and only to the extent needed to do so. These include:
- Our scheduling and customer-management software (GorillaDesk), where we store contact and service records
- Advertising and lead-form platforms (such as Meta/Facebook) when you submit a form through their platform
- Our website host
We may also disclose information if required by law or to protect our rights.
Advertising and lead forms
If you submit a form through Facebook or Instagram, that information is provided to us through Meta's platform and is subject to Meta's own privacy policy in addition to this one. We use the information you submit to contact you about the service you requested.
How long we keep your information
We keep customer and service records for as long as you are a customer and for as long afterward as we reasonably need them for business, legal, or licensing purposes. If you'd like your information removed, contact us using the details below and we'll take care of it, subject to any records we're required to keep.
Your choices
You can ask us at any time to update or delete the information we hold about you, or to stop contacting you. Just reach out using the contact details below.
Children
Our services and website are intended for adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. When we do, we'll update the "Last updated" date at the top of this page.
Contact us
If you have any questions about this policy or your information, contact us:
- Phone: (850) 400-4473
- Email: PangolinPestSupport@Gmail.com